Responsible Gaming

Responsible gaming at Solcasino on sol-aussie.com is based on the principle that online gambling must remain a conscious, enjoyable form of entertainment and never become a way to solve financial or personal problems. We encourage every player to set clear limits, monitor their behaviour and make informed decisions before and during play. If at any point gambling stops being fun or begins to cause concern, Solcasino is committed to providing information, tools and access to professional support services to help you regain control or stop playing altogether.

Risk Awareness

Gambling always involves financial risk and may, for some individuals, lead to loss of control and the development of gambling-related harm. Being aware of early warning signs can help you act before problems escalate.

Possible signs of problematic gambling

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about the casino, bets or losses when you are at work, at school or with family and friends.
• Chasing losses - increasing stakes or depositing again in an attempt to win back money you have lost.
• Spending money on gambling that was intended for bills, rent, food, education or other essential expenses.
• Borrowing money, selling personal items or using credit to fund gambling activity.
• Hiding or lying about your gambling from family members, partners, colleagues or friends.
• Feeling irritability, anxiety, guilt, depression or trouble sleeping related to gambling outcomes.
• Neglecting work, study, social life or hobbies because of time spent gambling.

Self-assessment check

Read the following statements and honestly consider whether they describe your recent behaviour. The more statements you answer "yes" to, the more important it is to use our safer-gambling tools or contact a support service.

• I often gamble longer than I intended to.
• I sometimes spend more money on gambling than I can comfortably afford to lose.
• I have tried to win back money I previously lost by continuing to play.
• I have lied to someone important to me about how much or how often I gamble.
• I feel restless or irritable when I try to cut down or stop gambling.
• My gambling has caused problems at home, at work, at university or with my finances.

If you recognise yourself in any of these statements, we strongly encourage you to set strict limits, consider a break or self-exclusion, and contact one of the independent support organisations listed below.

Limits & Tools

To help Australian players maintain control, Solcasino on sol-aussie.com provides optional account tools that allow you to fix clear spending and time boundaries in advance.

Deposit limits (daily, weekly, monthly)

1. Access your profile: Log in to your player account and open the "Profile" or "Account" section from the main menu.
2. Open responsible gaming tools: Navigate to "Responsible Gaming" or "Limits & Controls".
3. Select "Deposit Limits": Choose the period you wish to control:
   • Daily limit - total amount you can deposit in any 24-hour period.
   • Weekly limit - total amount you can deposit in any rolling 7-day period.
   • Monthly limit - total amount you can deposit in any calendar month.
4. Enter the amounts: Type the maximum values that fit comfortably within your discretionary entertainment budget (for example: AU$50 per day, AU$150 per week, AU$400 per month).
5. Confirm and save: Review your settings and click "Save" or "Confirm". Once activated, you will not be able to exceed these limits when making deposits.

Important: In line with best practice, any request to lower your limits may take effect immediately, while requests to increase or remove limits may be subject to a cooling-off period and additional confirmation to protect you from impulsive decisions.

Time management and session tools

• Session reminder / timer: In the "Responsible Gaming" area, you can enable on-screen reminders that appear after a chosen playing time (for example, every 30, 60 or 90 minutes). These messages summarise time spent and encourage you to review your current session.
• Reality checks: Where available, reality checks will pause the game and ask you to confirm whether you wish to continue, giving you an opportunity to stop or take a break.

Short breaks ("Time-Out" for 24 - 72 hours)

1. Log in to your account and go to "Profile > Responsible Gaming".
2. Select the "Time-Out" or "Short Break" option.
3. Choose the duration of your pause, typically:
   • 24 hours
   • 48 hours
   • 72 hours
4. Read the information about what will happen during your time-out (e.g. you cannot deposit or wager).
5. Confirm your decision. In most cases, the time-out is activated immediately and cannot be cancelled until the selected period has fully expired.

During an active time-out, you may still be able to log in to review your account information or withdraw any available balance, but you will not be able to place new bets or claim bonuses. Exact functionality may differ depending on technical configuration, and any variation will be explained on the relevant product page.

Self-Exclusion

If you feel you are losing control over your gambling, a longer-term or permanent block may be the most effective protective measure. Solcasino offers self-exclusion options that prevent access to your account for a defined period.

How to activate self-exclusion

1. Access the self-exclusion section:
   • Log in to your account on sol-aussie.com.
   • Open "Profile" or "Account Settings".
   • Select "Responsible Gaming" and then click on "Self-Exclusion". If you cannot find this section, contact [email protected] for guidance.
2. Choose the exclusion period: Available options typically include:
   • Fixed-term exclusions (for example, 6 months, 1 year, 3 years or 5 years).
   • Indefinite / lifetime self-exclusion, intended for players who no longer wish to gamble at all with Solcasino.
3. Review the consequences:
   • You will not be able to log in or use your account for the duration of the exclusion.
   • You will not receive marketing communications related to gambling from us, as far as technically and legally possible.
   • The self-exclusion cannot be cancelled before the selected end date; lifetime exclusions are treated as final.
4. Confirm your decision:
   • Tick the acknowledgement box confirming you understand the effects of self-exclusion.
   • Click "Confirm" or "Submit". You may be required to re-enter your password or confirm via e-mail.
5. Contact support if needed: If you are unable to log in but wish to self-exclude, e-mail [email protected] from the e-mail address registered to your account and request self-exclusion, clearly specifying the desired period (minimum 6 months).

Consequences of self-exclusion

• Access restrictions: During self-exclusion you will not be permitted to:
  • Log in or place any bets.
  • Make deposits or claim bonuses.
  • Open new accounts with Solcasino or attempt to circumvent the block.
• Balance and withdrawals:
  • Any remaining real-money balance will generally be available for withdrawal subject to identity and security checks and to the applicable Terms & Conditions and anti-money laundering requirements.
  • Pending bets placed before self-exclusion will be settled according to the normal game rules and Terms & Conditions.
• End of exclusion:
  • For fixed-term exclusions, access may be restored only after the selected period has completely expired and, in some cases, after additional confirmation that you wish to return.
  • For lifetime exclusions, re-opening of the account will normally not be allowed. Any exceptional review would be strictly at the discretion of the operator and in line with regulatory requirements.

Warning: Self-exclusion on Solcasino applies only to your account on sol-aussie.com and any directly associated Solcasino brands operated by Galaktika N.V. It does not automatically extend to other gambling operators or websites. We strongly recommend that you also register with independent blocking or self-exclusion services, as outlined below.

Support Resources

Solcasino encourages all players, especially those located in Australia, to seek independent advice and assistance if gambling starts to cause harm. The services listed below operate separately from Galaktika N.V. and Unionstar Limited and provide confidential, professional support.

Local support for players in Australia

• National Gambling Helpline (Australia-wide)
  • Phone: 1800 858 858 (free, 24 hours a day, 7 days a week).
  • Online chat and resources: gamblinghelponline.org.au
  • Services: Counselling, information, self-help tools, referrals to local face-to-face support.
  • Languages: English; access to interpreter services may be available on request.
• State and Territory services (examples only - please consult your local authority for the most current details):
  • NSW Gambling Help - 1800 858 858, gamblinghelp.nsw.gov.au
  • Gambler's Help (Victoria) - 1800 858 858, gamblershelp.com.au
  • Gambling Help Queensland - 1800 858 858, qld.gov.au - Gambling Help

These services are independent of Solcasino and are designed to support both gamblers and affected family members. Conversations are confidential within the limits of the law.

International support organisations

National self-exclusion schemes (examples)

Some countries operate centralised self-exclusion registers that block your access to multiple licensed operators in that jurisdiction. Examples include:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Function: Free service allowing individuals to self-exclude from all online gambling operators licensed in Great Britain.
• Spain - RGIAJ Register (Registro General de Interdicciones de Acceso al Juego)
  • Information: Available via the Spanish Directorate General for the Regulation of Gambling (DGOJ).
  • Function: Prevents registered individuals from accessing licensed gambling activities in Spain.

Note: These national schemes do not automatically apply to offshore operators such as Solcasino. However, if you reside in a country where such a scheme exists, we strongly recommend that you register with it in addition to using our internal tools.

Blocking software and apps

• Gamban - gamban.com
  • Device-level software that blocks access to thousands of gambling websites and apps.
• BetBlocker - betblocker.org
  • Free tool that allows you to restrict access to gambling content on multiple devices for a chosen period.
• General tools - Browser filters, parental control software and device-level settings can also be used to limit access to gambling content.

Family and affected others

• Many of the organisations listed above offer specific help for family members and friends, including:
  • Support groups and forums for affected others.
  • Counselling on how to manage the financial and emotional impact of someone else's gambling.

All support services referenced here operate independently of Galaktika N.V. and Unionstar Limited. Solcasino shares their contact details solely to assist users in obtaining professional, confidential assistance.

Help for Family

Gambling-related harm can affect partners, children, parents and friends. If you are worried about someone's gambling on Solcasino or any other platform, your safety and wellbeing are also important.

How to start the conversation

• Choose a calm, private moment when the person is not currently gambling or under the influence of alcohol or drugs.
• Focus on specific behaviours and consequences (missed payments, mood changes, secrecy) rather than making personal accusations.
• Use "I" statements, such as "I feel worried when...", to reduce defensiveness.
• Listen actively and acknowledge their feelings, even if you disagree with their view of the situation.
• Avoid arguments about exact amounts lost; instead, concentrate on how to move forward and where to seek help.

Encouraging support and professional help

• Suggest using the self-assessment questions on this page and on independent support sites.
• Offer to sit with them while they contact a helpline or arrange counselling (for example, 1800 858 858 in Australia).
• Encourage them to use internal tools such as deposit limits, time-outs or self-exclusion, and to install blocking software if appropriate.
• Remind them that gambling problems are recognised health issues and that seeking help is a sign of strength, not failure.

Support for family members themselves

• Australian services:
  • National Gambling Helpline - 1800 858 858 and gamblinghelponline.org.au - provides resources specifically for family and friends.
• Online support groups and forums:
  • Gambling Therapy - gamblingtherapy.org - forums and groups for affected others.
  • Gamblers Anonymous family groups in some regions - information at gamblersanonymous.org.

In addition to gambling-specific services, you may wish to contact a registered psychologist, psychotherapist or financial counsellor in your state or territory. If you feel at risk of harm from the person's behaviour, please seek immediate assistance from emergency services or domestic violence hotlines in your area.

Operator's Commitment

Solcasino is operated under the Curaçao licence 8048/JAZ2016-050 held via Antillephone N.V., with Galaktika N.V. as the sublicensee and Unionstar Limited in Cyprus acting as a payment processing subsidiary. Although Solcasino targets Australian players as an offshore online casino and does not hold an Australian licence, we strive to follow international best practices for responsible gambling.

Internal monitoring and risk checks

• Behavioural analysis: Within the limits permitted by privacy and data protection rules, we may review account activity for indicators of potential harm, such as:
  • Unusually frequent deposits or rapidly increasing stakes.
  • Repeated attempts to deposit after failed transactions.
  • Extended continuous play sessions without breaks.
  • Patterns of chasing losses or frequent balance top-ups in a short time.
• Automated and manual reviews: Our systems may flag accounts that match predefined risk patterns for further assessment by trained staff.
• In-session messaging: We may display on-site warnings or reminders when certain thresholds are met, encouraging players to review their behaviour, set limits or take a break.

When we may contact you

Subject to applicable laws and our Privacy Policy, Solcasino may proactively contact a player if:

• Internal monitoring suggests significant or escalating risk (for example, sudden large losses or very long sessions).
• A player repeatedly requests reactivation after previous limits or self-exclusion.
• A third party raises a serious concern about the player's safety, supported by verifiable information.

In such cases, our support team may:

• Contact you via e-mail using the address registered to your account (for example from [email protected]).
• Provide information on responsible gaming tools and external support organisations.
• Suggest or apply additional account restrictions, such as deposit limits, time-outs or self-exclusion, where justified.

Limitations: While we implement these measures in good faith, no monitoring system is perfect. Responsibility for using our tools, seeking help and deciding whether to gamble ultimately rests with each player. Use of Solcasino is subject to the Terms & Conditions, Bonus Terms and Privacy Policy published at sol.casino/terms, sol.casino/bonuses and sol.casino/privacy, as applicable to users of sol-aussie.com.

Regional compliance note: Online gambling by offshore operators may be restricted or prohibited under certain Australian federal or state laws. Nothing on this page should be interpreted as legal advice. Players are responsible for ensuring that their use of Solcasino complies with the laws of their place of residence.

Updates

Solcasino may amend this Responsible Gaming page from time to time to reflect:

• Changes in internal policies or available safer-gambling tools.
• Developments in international best practice for player protection.
• Updates to our licensing status, corporate structure or applicable regulations.

When material changes are made, we may notify players by one or more of the following methods:

• E-mail to the address registered in your account profile.
• On-site notifications or pop-up messages after login.
• Prominent banners or messages on sol-aussie.com or on relevant account pages.

We recommend that you review this page regularly to stay informed about the latest responsible gaming tools and policies.

Date of last update: 6 November 2026

Contact & Feedback

If you have any questions regarding responsible gaming, wish to request specific account controls or would like to provide feedback on our safer-gambling measures, you can contact Solcasino using the details below.

Responsible gaming contacts

• E-mail (primary support): [email protected]
• E-mail (general information): [email protected]

When contacting us about responsible gaming, please state clearly if your request relates to:

• Setting, changing or removing deposit or time limits.
• Activating a time-out or self-exclusion (including desired duration).
• Concerns about your own gambling or the gambling of someone else using our services.

Feedback and self-control request form

For your convenience, Solcasino may provide an online feedback form accessible via the "Contact" or "Responsible Gaming" section on sol-aussie.com. Where available, you may use this form to:

• Request activation of limits, a time-out or self-exclusion.
• Ask questions about our policies or available tools.
• Submit suggestions on how we can improve our responsible gambling framework.

All communications relating to responsible gaming are treated with sensitivity and confidentiality, in accordance with our Privacy Policy and applicable data protection regulations.